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Repair is a principle of delivery by courier.

When sending a parcel, please enclose the business card of the person in charge and a memo with the symptoms of the malfunction.

Courier freight is borne by the sender. A freight charge will be charged for cash on delivery shipments.

Send to: 16954 Dekist Technical Support Team, Tower-dong, 1, Heungdeok 13-ro, Giheung-gu, Yongin-si, Gyeonggi-do, 1801
(T. 031-8081-1030)

After receiving the parcel, we will send you a receipt for repairs to the enclosed business card information (e-mail).

If a paid repair is required after confirming the symptoms, the repair proceeds with the enclosed business card information (phone).
Check whether.

The standard for paid/free repairs is as follows.

1. The accuracy of the sensor is not covered by warranty. If necessary, you must request individual calibration.

2.If the product is defective within one year from the date of purchase, repairs will be made free of charge.
However, in case of damage caused by the intention/negligence of the consumer, the repair will be carried out for a fee.

3.If the purchase date of the product cannot be confirmed, the period is determined by calculating the year of manufacture.
However, if the serial number of the product is damaged and the date of manufacture is unknown, repair will be carried out for a fee.

4. Repairs for products damaged by natural disasters will be charged.

When the repair is completed, the repair statement is enclosed and the product is sent by courier.

In the case of paid repair, the product will be shipped after payment of the cost.